Turn calls into completed next steps.
Truvoca is a phone-first AI agent platform for business calls that need more than a conversation. Configure the agent around your rules, connect the systems the workflow requires, record the outcome, and define when your team should take over.
Start with one clear call workflow. Prove it in your operation. Then expand to more calls, systems, and connected channels when the process is ready.
30 minutes over Google Meet. Times are shown in Eastern European Time (GMT+03:00). Scheduling runs on Google Calendar, so choosing a time takes you into Google’s service.
- Patient
- redacted
- Workflow
- Appointment confirmation
- Status
- completed
Defined outcomes for this workflow
- confirmed
- rescheduled
- wrong person
- abandoned
Tool calls
- verify_patient
- get_slots
- confirm
The workflow we have built and tested
Start with a real appointment-confirmation workflow.
Truvoca runs a tested appointment-confirmation workflow end to end, with telephone delivery in setup. It works from an approved appointment list, follows the confirmation rules defined for the call, captures the response, and passes the outcome into the connected process.
A tailored demo can show the flow from appointment context to recorded result without exposing patient or customer information.
- Outbound appointment-confirmation calls
- A defined confirmation conversation
- A recorded call outcome
- A connected next step for the team
Tested against
- Medical emergency
- Off-topic medical question
- Refuses verification
- Reschedule, specific time
- Reschedule, no time given
- Silence
- Voicemail
- Wrong person
- Interruptions
Eleven scenarios are defined for this workflow; nine run end-to-end against the agent in text mode. The suite covers what should happen when a call goes wrong, not only when it goes well.
The conversation is only half the job.
A call can sound successful and still leave work behind. Someone has to check the details, decide what the answer means, update a system, and make sure the right person follows up. When those steps live in separate notes or inboxes, the outcome is easy to lose.
Truvoca is designed around the next action. The workflow defines what information is available, which questions the agent may ask, which outcomes matter, and what should happen after each one.
How Truvoca works
From call trigger to a recorded next step.
Every workflow is scoped around a specific job rather than a generic script.
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Provide context
Send the approved information the agent needs for this call.
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Apply your rules
Define the purpose, questions, boundaries, and permitted outcomes.
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Complete the next step
Record the result or perform the verified action in the connected process.
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Keep people in control
Route exceptions to the agreed team path when judgment is needed.
Choose the first call to automate
One platform. Clearly separated workflows.
Different calls need different rules, data, and proof. Truvoca keeps those jobs separate so a confirmation call is not mistaken for a reminder, a reschedule, or an open-ended support conversation.
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Appointment confirmation
tested end to end for an outbound clinic workflow.
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Inbound call workflows
Configured around the approved questions, routing, and system access.
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Appointment reminders
Published only after timing, consent, voicemail, retry, and opt-out behavior are validated.
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Appointment rescheduling
Published only after a real two-way scheduling update is proven.
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After-hours answering
Published only after schedules, urgent-call boundaries, handoff, fallback, and monitoring pass testing.
Built around the way your business handles calls
Find the call workflow that matters in your industry.
The product stays the same; the useful next step changes by business. We map the caller's goal, the information required, the system involved, and the point where a person should decide.
- Restaurants Reservations, order questions, and requests that need a clear destination.
- Beauty salons Service questions, appointment requests, confirmations, and staff follow-up.
- Hotels and hospitality Guest questions, reservation context, and routing to the right team.
- Dental and medical Administrative appointment calls under reviewed privacy and communication rules.
- Real estate Lead intake, property context, qualification questions, and agent follow-up.
- E-commerce and retail Product or order questions, request capture, and support routing.
- HVAC Service-address intake, issue description, urgency signals, and staff handoff.
- Plumbing Job intake, location details, boundaries for urgent requests, and next-step routing.
- Electrical Structured request intake without diagnosis, safety promises, or dispatch claims.
- Barbershops Service questions, booking requests, confirmations, and changes handled by defined rules.
- Aesthetic medicine Administrative inquiries and appointment workflows with strict clinical boundaries.
- Massage and wellness Service clarification, availability requests, and staff follow-up.
- Pet grooming Service, pet, timing, and booking-request details passed into the workflow.
- Customer support Defined questions, case intake, routing, and a documented outcome.
30 minutes over Google Meet. Times are shown in Eastern European Time (GMT+03:00). Scheduling runs on Google Calendar, so choosing a time takes you into Google’s service.
Connect the systems behind the call
Fit Truvoca into the workflow you already run.
A useful call should not end as an isolated transcript. Truvoca can connect with the systems your workflow requires through a custom setup.
Before implementation, we define the trigger, the information the agent may read, the result or action the workflow should return, the permissions involved, and what happens when the connection is unavailable. Each system is described by its verified scope—not by a logo alone.
- Map the source of call context
- Define permitted reads and writes
- Use the minimum permissions required
- Test errors, duplicates, and fallback behavior
- Document which system remains the source of truth
Let the phone lead. Add channels when the workflow needs them.
Calls are the center of the Truvoca product story. When the required connector and rules are configured, the same business process can also include WhatsApp, Instagram, email, or web chat.
The goal is not to put every channel on a page. It is to keep the context, rules, next action, and ownership consistent wherever the conversation begins.
Phone
- Web chat
Additional channels are connected only after the required connector and workflow rules are configured.
Defined work for the agent. Judgment for your team.
Set the boundary before the first call.
Truvoca handles the work you can describe clearly. Your team defines the questions the agent may answer, the information it may use, the outcomes it may record, and the situations that should leave the automated path.
During discovery, we also define the actual destination for exceptions. That may be a transfer, a callback task, or a notification—but the website names the mechanism only after it has been tested for the workflow.
Security and control details are published only after they have been verified for the workflow.
- Approved questions and information
- Explicit out-of-scope topics
- Named outcomes and next actions
- A reviewed path for exceptions
- A clear owner for follow-up
A focused way to start
Begin with one call your team can define.
A broad promise is difficult to test. A specific workflow is easier to review, connect, and improve.
First, we map the call: who receives it, what context is available, what the agent may say, and what outcome matters. Next, we review systems, security, and exception handling. Then we prepare a tailored demo and define a sensible pilot or implementation scope. No instant setup or universal integration promise—just a workflow that can be inspected before it expands.
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Map the call and its owner
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Review systems, rules, and boundaries
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See a tailored demo and scope the next step
30 minutes over Google Meet. Times are shown in Eastern European Time (GMT+03:00). Scheduling runs on Google Calendar, so choosing a time takes you into Google’s service.
See what the next step could look like in your business.
Tell us which calls you want to handle, which systems are involved, and what should happen after the conversation. We will use the discovery call to prepare a relevant Truvoca demo—not a generic tour.
30 minutes over Google Meet. Times are shown in Eastern European Time (GMT+03:00). Scheduling runs on Google Calendar, so choosing a time takes you into Google’s service.
FAQ
FAQ
What is Truvoca?
Truvoca is a phone-first AI agent platform for business call workflows that need a documented next step. The agent follows defined rules, uses the approved context, connects with the systems required for the workflow, records the outcome, and brings in a person when the case leaves the agreed scope.
Can Truvoca handle inbound and outbound calls?
Truvoca has a tested outbound appointment-confirmation workflow, with telephone delivery in setup. Inbound call workflows can be configured, but the exact routing, questions, handoff, schedule, and system actions must be scoped and tested before they are presented as live.
Which systems can Truvoca connect to?
Truvoca can connect with the systems a workflow requires through a custom setup. We review the available API or connection method, permissions, fields, actions, limits, and fallback before naming a system as available for a specific workflow.
What happens when a caller needs a person?
The workflow defines which topics or responses should leave the automated path and where they should go. Depending on the tested setup, that may be a transfer, a callback task, or a notification. We document the real destination rather than promise a generic handoff.
Can we add WhatsApp, Instagram, email, or web chat?
Yes, those channels can support the same business process after the required connector, identity rules, consent or messaging rules, templates, context sharing, and handoff behavior are configured and tested. Phone remains the primary channel in the product story.
How is Truvoca priced?
Pricing is tailored to the call volume, workflows, integrations, languages, and support requirements involved. We use the discovery call to understand the scope before preparing a commercial proposal.
How do we start?
Start with one specific call workflow. We map the trigger, conversation rules, systems, next action, exceptions, and proof requirements. Then we prepare a tailored demo and recommend a sensible pilot or implementation scope.