An AI receptionist for restaurant calls during every service

Restaurant calls peak when the team is serving guests. Truvoca can answer routine questions, handle a verified reservation workflow, capture private dining or group inquiries, and route exceptions without asking front-of-house staff to leave the floor.

30 minutes over Google Meet. Times are shown in Eastern European Time (GMT+03:00). Scheduling runs on Google Calendar, so choosing a time takes you into Google’s service.

Answer the questions that interrupt service

The agent can use current, approved information about hours, location, parking, accessibility, reservation policy, group size, dress guidance, takeout availability, and other routine topics. Menu, allergen, availability, and policy answers need a clear owner and update process.

Hours, address, directions, and parking
Reservation and walk-in policy
Accessibility and seating questions
Takeout, delivery, and event availability
Approved menu and policy information

Complete only a verified reservation action

A reservation is confirmed only when the connected booking system returns the exact date, time, party size, location, and status. The workflow must handle duplicate requests, unavailable slots, special notes, changes, cancellations, deposits, and failures without inventing a table.

Check real availability
Collect party and contact details
Apply booking and large-party rules
Write and confirm the reservation
Escalate deposits, exceptions, and failed changes

Capture events and high-value group inquiries

Private dining, catering, and large-group calls often need more context than a normal reservation. Truvoca can collect the event type, preferred date, party range, location, contact details, and approved notes, then create a lead or task for the events team.

Private dining inquiry
Catering or off-site request
Large party or buyout
Corporate or recurring event
Named owner and response expectation

Protect guests from unsafe or inaccurate answers

Allergen, ingredient, cross-contact, food-safety, and medical questions require a reviewed route. The agent should not guarantee that an item is safe, interpret a dietary need, or override the restaurant's current kitchen and manager process. Payments and card data also stay outside the workflow unless the exact secure process is approved.

No allergen or cross-contact guarantee
Manager or trained-staff handoff
Current menu source and expiration
No card data in an unapproved call flow
Visible fallback during rush periods

Connect the call to reservations, POS, or CRM

The workflow may read approved reservation or guest context and write a booking, event lead, callback, note, or disposition into the relevant system. Reservation and POS access are scoped separately; Truvoca should not claim order or payment capability unless that exact action is connected and tested.

Reservation lookup and write-back
Guest or lead record
Event inquiry and assigned owner
Call source and outcome
Duplicate, outage, and reconciliation handling

See your workflow in a demo

Bring your top call reasons, reservation rules, rush-hour constraints, event inquiry fields, allergen wording, and restaurant systems. We will map a demo around your service.

FAQ

Can Truvoca make restaurant reservations?

It can when the reservation system, location, party rules, real availability, write-back, duplicate handling, confirmation, changes, cancellations, and failure behavior are tested.

Can it answer menu questions?

Yes, from a current approved source. Items, prices, availability, preparation, and policies that change frequently need a defined owner and update process.

Can it answer allergen questions?

It should not guarantee safety or interpret medical needs. The restaurant defines approved wording and a manager or trained-staff route for allergens, ingredients, and cross-contact.

Can it take food orders or payments?

Only after the exact ordering and payment flow, supported items and modifiers, totals, PCI responsibilities, confirmation, refunds, failures, and human support are approved and tested. This page does not claim that scope.

Can it capture private-event inquiries?

Yes. It can collect approved event details and create a lead or task for the correct owner with a clear response expectation.

What happens during the dinner rush?

The tested workflow can answer routine calls, complete supported reservation actions, create follow-up tasks, or route exceptions. Capacity and fallback should be load-tested before launch.