An AI receptionist for plumbing calls and service dispatch
Plumbing calls often arrive when technicians are driving, on site, or handling another customer. Truvoca can collect the job context, apply service-area and after-hours rules, create the approved field-service record, and move urgent or unusual cases to the right person.
30 minutes over Google Meet. Times are shown in Eastern European Time (GMT+03:00). Scheduling runs on Google Calendar, so choosing a time takes you into Google’s service.
Turn the caller's description into usable intake
The agent can distinguish a new service request, existing job, estimate, maintenance question, property-management call, and non-service inquiry. It records the customer's own description without pretending to identify the cause or prescribe a repair.
- Customer and service address
- Residential, commercial, or managed property
- Fixture, drain, water heater, sewer, leak, or other supported category
- Access and occupancy notes
- Existing appointment, warranty, billing, or staff route
Use a defined urgent-call path
Callers may describe active flooding, sewage, gas odor, loss of water, damage, or another safety concern. Truvoca should not diagnose the source, tell a caller the property is safe, or guarantee emergency arrival. It follows reviewed stop language and the company's tested emergency, utility, on-call, or staff route.
- Recognize approved urgent signals
- Stop routine qualification
- Use company-approved wording
- Attempt the named handoff or callback path
- Record outcome and failed transfer
Qualify the job before it reaches dispatch
The workflow can check territory, ZIP code, job category, business hours, customer type, membership or maintenance status, and the information required for dispatch. Prices, parts, arrival times, and technician availability should come only from a current verified source.
- Service-area eligibility
- Job type and property context
- Preferred timing
- Membership or existing-customer status
- Realistic next-step expectation
Connect calls to the plumbing software
A completed intake can create or update a customer, location, job, lead, estimate request, dispatch task, or callback in the connected field-service or CRM system. The implementation confirms required fields, duplicates, source, notifications, and reconciliation.
- Customer and property match
- Job description and category
- Access, tenant, or property-manager context
- Photo or document follow-up through an approved channel
- Owner, status, notification, and failure handling
Keep technical judgment with plumbers
Automation can make the front door consistent, but plumbers and office staff own troubleshooting, work scope, code and permit questions, pricing exceptions, parts, warranties, and safety decisions. The workflow should expose ambiguity rather than forcing every call into an automated outcome.
- Approved intake questions
- No repair instructions or diagnosis
- Named office and on-call owners
- Handoff with a concise call summary
- Review of ambiguous and failed workflows
See your workflow in a demo
Bring your service area, top plumbing requests, urgent-call wording, after-hours route, dispatch fields, and field-service software. We will map the intake for a demo.
FAQ
FAQ
Can Truvoca answer plumbing calls after hours?
Yes, through the company's approved after-hours workflow. Each request follows a tested on-call, callback, next-business-day, safety, or fallback route.
Can the agent decide whether a leak is an emergency?
No. It can recognize approved language and follow the reviewed urgent-call path, but it should not diagnose the cause, assess property safety, or guarantee response time.
Can it schedule a plumber?
It can when territory, job category, duration, technician rules, real availability, customer data, write-back, collision handling, and confirmation are verified.
Can it provide a price?
Only current, fixed, approved pricing may be stated. Diagnostic, site-dependent, parts, permit, and exception pricing should go to staff.
Can it work with property managers?
Yes. The workflow can collect property, tenant, access, authorization, billing, and multi-site details defined by the company, with appropriate verification and permissions.
Can it create a dispatch job?
Yes, when the connected object, fields, priority rules, notifications, duplicate checks, and failed-write reconciliation are tested.