AI agents built around the work your team actually does

Truvoca is building practical AI agents for businesses that handle a high volume of customer conversations. The product starts with phone calls and can extend to messaging, email, and web chat, so one workflow can move across the channels customers already use.

30 minutes over Google Meet. Times are shown in Eastern European Time (GMT+03:00). Scheduling runs on Google Calendar, so choosing a time takes you into Google’s service.

Our starting point: finish the workflow

A conversation is useful only when it leads to a clear operational result. Truvoca is designed around defined triggers, approved questions, system context, named outcomes, and a real path for exceptions. The goal is not to keep a person talking to a bot. The goal is to help the business complete the next appropriate step.

Confirm or update an appointment
Capture and qualify an inquiry
Route a request with useful context
Record an outcome in the system of record
Stop and involve a person when judgment is required

Phone-first, not phone-only

Calls remain the product's primary experience because many urgent, high-intent, and operational conversations still happen by phone. The same approved knowledge and workflow logic can also support WhatsApp, Instagram, email, web chat, Telegram, and Viber when those channels are connected and tested for the implementation.

Voice for immediate two-way conversations
Messaging for convenient asynchronous replies
Email for structured follow-up
Web chat for visitors already on the site
One set of business rules with channel-specific behavior

Connections shaped around the customer's stack

Businesses already have calendars, CRMs, practice systems, help desks, inboxes, and internal tools. Truvoca is designed to work with the systems required for the chosen workflow through available APIs, webhooks, middleware, or a scoped custom connection. The exact data access, write-back, and failure behavior are defined before launch.

Identify the source of truth
Map only the fields the workflow needs
Define permissions and retention
Test reads, writes, duplicate handling, and rollback
Document ownership when a connected system is unavailable

Automation with explicit boundaries

Every implementation should say what the agent may do, what it must never do, and when the conversation leaves automation. Unsupported actions, uncertain identity, sensitive questions, urgent language, missing data, and system failures need an approved response and handoff route.

Approved language and knowledge
Named escalation conditions
Least-necessary data access
Reviewable outcomes and exceptions
Human ownership for judgment and sensitive cases

What we can prove today

Truvoca's current reference workflow places outbound calls to confirm clinic appointments and records the response in the connected process. Other workflows and channels are prepared as configurable capabilities and should be represented as live only after their complete path has been connected, tested, and approved.

Real appointment context
Approved confirmation conversation
Structured outcome classification
Connected follow-up step
Tested exception handling

See your workflow in a demo

Bring one customer conversation, the system behind it, and the outcome your team needs. We will use that workflow to shape a focused demo.

FAQ

What is Truvoca?

Truvoca is a phone-first AI agent platform for customer conversations and business workflows. It can be configured to receive or place calls, work with connected systems, and support additional digital channels.

Who is Truvoca for?

It is intended for service businesses and operational teams with recurring customer conversations, clear rules, and a measurable next step such as a confirmation, booking, qualification, update, or handoff.

Is Truvoca only a voice bot?

No. Phone is the primary channel, while messaging, email, and web chat can use the same approved workflow logic when the relevant channel connection is implemented and tested.

Can Truvoca connect to our existing software?

The product is designed for system connections through supported APIs, webhooks, middleware, or scoped custom work. Exact compatibility and write-back behavior are confirmed for the customer's stack.

Does Truvoca replace the whole team?

No. The strongest use cases automate repeatable steps and route judgment, sensitive cases, and exceptions to people with useful context.

Where can I learn about the team and company entity?

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