An AI receptionist for hotel and hospitality calls

Hotel calls span pre-stay questions, reservations, arriving guests, in-house requests, events, and urgent situations. Truvoca can answer the phone first, use approved property information, complete verified actions, and route guests to the right team without pretending every property works the same way.

30 minutes over Google Meet. Times are shown in Eastern European Time (GMT+03:00). Scheduling runs on Google Calendar, so choosing a time takes you into Google’s service.

Serve guests before, during, and after a stay

The agent can answer current questions about location, check-in and check-out, parking, accessibility, amenities, pet policy, breakfast, transport, and property services. Each answer comes from property-approved content with an owner, effective date, and route for exceptions.

Pre-arrival and property information
Directions, parking, and transport
Amenity and accessibility questions
In-house service-request intake
Post-stay callback or case

Handle reservations only from real availability

A booking request may involve room type, dates, occupancy, rate rules, taxes, fees, deposits, cancellation terms, loyalty status, and special requests. Truvoca confirms only what the connected reservation system returns and what the approved workflow successfully writes; complex changes and group business go to staff.

Availability and room-type lookup
Approved rate and policy explanation
Reservation create, change, or cancellation scope
Group, event, and corporate-lead capture
Confirmation and failed-write recovery

Route guest requests to an accountable team

For an in-house guest, the workflow can verify the property and stay context, collect a housekeeping, maintenance, front desk, food service, or accessibility request, and create a task with the correct destination and service expectation. A request is not described as resolved until the operating system confirms it.

Guest and property matching
Structured request category
Room detail with appropriate verification
Assigned department and priority
Status visibility and escalation

Give safety and privacy a hard boundary

Fire, medical, security, threat, missing-person, and other safety language should stop the routine flow and follow a reviewed emergency route. The agent should not assess danger or promise response. Guest identity, room numbers, reservation details, recordings, and payment data need purpose-specific access and disclosure rules.

Reviewed emergency stop language
No safety diagnosis or response guarantee
Restricted disclosure of stay details
No card data in an unapproved workflow
Recorded outcome and fallback

Connect to the property's operating stack

Depending on available interfaces, the implementation may connect to a PMS, central reservation system, CRM, guest messaging platform, task system, or contact center. The property confirms source-of-truth ownership, permissions, multilingual terminology, latency, duplicates, outages, and reconciliation for every action.

PMS and reservation data
Guest profile and preference limits
Service task or case creation
Event and group lead routing
Multilingual QA and system reconciliation

See your workflow in a demo

Bring your call mix, property facts, reservation rules, guest-service routes, safety language, languages, and hotel systems. We will map a property-specific demo.

FAQ

Can Truvoca make hotel reservations?

It can when room and rate data, policies, identity requirements, payment boundaries, real availability, write-back, confirmation, modifications, cancellations, and fallback are tested.

Can it answer questions for guests already on property?

Yes. It can verify the approved stay context, collect a structured request, route it to the right team, and report only a status confirmed by the operating system.

Can it handle emergencies?

It should recognize reviewed safety language, stop routine automation, give approved instructions, and use the named emergency or staff route. It does not assess danger or guarantee response.

Can it support several hotel locations?

Yes, with property-specific knowledge, phone routing, policies, integrations, access, languages, and fallbacks. Shared answers must not override local operating details.

Can it take card details?

Only through a separately approved secure payment design with clear PCI scope. Standard calls and transcripts should not collect full card data by default.

Which languages can it use?

Language scope is selected and tested per deployment. Names, addresses, dates, room types, policies, accents, handoffs, and failure behavior need native-speaker and property QA.