An AI receptionist for electricians and electrical contractors

Electrical contractors need calls turned into dispatchable information without asking technicians to leave a job. Truvoca can answer defined call types, collect job details, check service rules, create the approved record, and route safety-sensitive or unusual cases to a person.

30 minutes over Google Meet. Times are shown in Eastern European Time (GMT+03:00). Scheduling runs on Google Calendar, so choosing a time takes you into Google’s service.

Capture the details dispatch actually needs

The workflow can separate residential, commercial, property-management, and existing-job calls, then collect the address, service request, access notes, and contact details required by the company. It should ask only approved questions and avoid diagnosing an electrical hazard.

New service request
Existing appointment or active job
Estimate or project inquiry
Property manager and multi-site request
Billing, warranty, vendor, or other staff route

Handle urgent language with a reviewed safety path

Callers may mention smoke, fire, sparking, exposed wiring, shock, flooding near equipment, or a loss of essential power. The agent should not troubleshoot or declare a situation safe. It uses company-approved stop language and a named emergency, utility, on-call, or staff route with a fallback when unavailable.

Recognize approved safety signals
Stop normal intake
Use reviewed instructions
Attempt only the tested handoff
Record the reason and outcome

Apply service-area, job-type, and schedule rules

Before offering a visit or callback, Truvoca can check locations, ZIP codes, business hours, technician coverage, job categories, and customer type. The agent should not promise arrival times, prices, permits, or technician availability without a verified source.

Service territory and location
Residential or commercial category
Supported work type
Business-hours or after-hours route
Approved expectation for the next response

Connect intake to the field-service workflow

The call outcome can create or update a customer, job, lead, estimate request, dispatch task, or callback in the field-service or CRM system. Exact objects, required fields, duplicate handling, technician notifications, and failed write-back behavior are tested before launch.

Customer and property lookup
Job or lead creation
Priority and trade category
Photos or documents through an approved channel
Dispatch notification and reconciliation

Keep technicians focused and exceptions visible

Routine intake can be automated while technical judgment, safety questions, scope disputes, pricing exceptions, and complex projects stay with qualified staff. Every automated outcome needs an owner, and every failed action must remain visible rather than disappearing after the call.

Defined automation boundaries
On-call and supervisor routes
No technical diagnosis or repair instruction
Call summary and recording policy
Review of missed, failed, and ambiguous outcomes

See your workflow in a demo

Bring your service area, top call types, urgency rules, on-call route, field-service system, and dispatch fields. We will map an electrical intake workflow for the demo.

FAQ

Can Truvoca answer calls while electricians are on site?

Yes. It can capture approved job details and create the tested next step so technicians do not need to interrupt field work for every routine call.

Can the agent decide whether an electrical issue is dangerous?

No. It should recognize approved warning language, stop normal intake, use reviewed wording, and route the caller according to the contractor's safety and escalation plan.

Can it schedule an electrician?

It can when real availability, job duration and skill rules, territory, customer data, write-back, collision handling, and confirmation are verified. Otherwise it creates a request or callback.

Can it give prices or estimates?

Only fixed, current, approved information may be stated. Site-dependent pricing, technical scope, permits, and estimates should go to qualified staff.

Can it create a job in our field-service software?

Yes, when the connection, object, fields, permissions, duplicate checks, notifications, and failure reconciliation are tested.

What happens after hours?

The company defines which requests reach on-call staff, become a next-business-day task, receive safety wording, or follow another tested fallback.