An AI receptionist for property management teams

Property managers receive leasing inquiries, resident requests, maintenance calls, vendor questions, and after-hours issues across many buildings. Truvoca can identify the property and reason for contact, complete approved administrative steps, and route the case without making housing eligibility decisions.

30 minutes over Google Meet. Times are shown in Eastern European Time (GMT+03:00). Scheduling runs on Google Calendar, so choosing a time takes you into Google’s service.

Separate prospect, resident, vendor, and emergency paths

The first job is to establish the property and contact type with only the information needed for routing. Prospects can receive current listing facts and showing options; residents can be verified for account-specific details; vendors and staff can follow their own controlled paths.

Property and portfolio identification
Prospect and resident separation
Vendor and staff routing
Language and accessibility support
After-hours and failed-verification fallback

Capture maintenance requests without diagnosing hazards

The agent can collect the resident's description, unit or common area, access notes, availability, permission requirements, and photos or messages through an approved follow-up channel. It should not diagnose a condition, declare a property safe, or promise arrival; reviewed urgent language triggers the named emergency, on-call, or 911 instruction.

Structured issue and location
Resident-provided severity signals
Access and pet notes
On-call or emergency route
Work-order status and escalation

Support leasing without screening or steering

Truvoca can answer current, consistently presented facts about listed properties and schedule showings from approved availability. It should not rank or screen applicants, predict approval, recommend neighborhoods based on protected characteristics, hide availability, or vary information by race, color, national origin, religion, sex, familial status, disability, or additional protected classes under applicable law.

Consistent listing and availability source
Showing request and confirmation
No eligibility or approval decision
No protected-class questions or steering
Human and legal review of leasing scripts

Verify residents before exposing account details

Unit, balance, lease, access, contact, and maintenance history can be sensitive. The business defines what may be discussed before and after verification, who can change a record, how authorized occupants are handled, and where payment, dispute, accommodation, legal, or eviction questions are routed.

Risk-based resident verification
Role and authorized-contact rules
Least-privilege property access
No unapproved payment-data collection
Specialist route for legal and accommodation matters

Write useful outcomes into property systems

The workflow can create or update a lead, showing request, resident case, work order, callback, vendor task, or call disposition through supported interfaces or scoped custom work. Required fields, priority rules, duplicates, notifications, assignment, outages, and reconciliation are verified for each property or portfolio.

Lead and showing record
Resident case or work order
Property, unit, and contact matching
Assigned team and service expectation
Audit trail and failed-write recovery

See your workflow in a demo

Bring your portfolio structure, leasing scripts, maintenance intake, urgent routes, resident verification, fair housing review, and property systems. We will map a demo around your operating model.

FAQ

Can Truvoca create maintenance work orders?

Yes, when resident and property matching, issue fields, urgency rules, access notes, assignment, write-back, notifications, duplicates, and failure recovery are tested.

Can it decide whether a maintenance issue is an emergency?

No. It recognizes management-approved phrases and follows a reviewed urgent route, but it does not diagnose the condition, declare the property safe, or guarantee response.

Can it schedule property showings?

Yes, from current listing data and approved availability, with consistent information, contact capture, confirmation, change handling, accessibility options, and staff fallback.

Can it screen tenants or predict approval?

No. Screening, ranking, eligibility, approval, adverse action, and legal judgment stay outside this workflow. The agent can collect only approved administrative information for authorized staff.

How does the workflow support fair housing?

Scripts use consistent property facts and avoid protected-class questions, selective availability, or steering. The housing provider remains responsible for legal review, policy, training, monitoring, and applicable state or local requirements.

Can it work across a large portfolio?

Yes, if property identity, local facts, phone routing, permissions, on-call schedules, integrations, languages, and fallbacks are configured and tested per portfolio structure.