A web chat AI agent that helps visitors take the next step
Truvoca can turn website conversations into useful outcomes: answer from approved knowledge, capture a qualified inquiry, help with a defined action, or route the visitor to a person with the available context.
30 minutes over Google Meet. Times are shown in Eastern European Time (GMT+03:00). Scheduling runs on Google Calendar, so choosing a time takes you into Google’s service.
Meet high-intent visitors on the page
A visitor on a pricing, service, location, or booking page already provides useful context. The chat workflow can use the current page, referral parameters, and approved site content to begin with a relevant question instead of a generic greeting.
- Page-aware opening prompt
- Service or product questions
- Booking or lead intent
- Location and availability context
- Clear path to a person
Answer only from controlled knowledge
The web chat agent should use reviewed content and current system data, not improvise policies, prices, guarantees, or availability. Content owners need a simple process for updates, expiration, and escalation when the answer is missing.
- Approved website and knowledge sources
- Version and freshness ownership
- Blocked topics and sensitive data
- Citations or source cues where useful
- No-answer and human-review path
Capture a lead without turning chat into a form
The agent can ask one question at a time, explain why information is needed, and collect only the fields required for the selected workflow. It can then create the verified record and tell the visitor what happens next.
- Name and preferred contact method
- Reason for the inquiry
- Location or service interest
- Qualification questions approved by the business
- Consent and contact preference where required
Continue by phone, email, or messaging
When a visitor wants a richer conversation, the workflow can offer a tested call, email, or messaging path. The handoff should preserve a concise summary and never claim that a person is available unless that route is verified in real time.
- Live handoff when staffed and tested
- Callback or follow-up task
- Email summary
- Eligible messaging continuation
- Fallback when the destination is unavailable
Design for privacy, accessibility, and failure
A production widget needs more than conversational copy. Test keyboard navigation, readable contrast, mobile behavior, consent notices, data minimization, transcript retention, rate limits, abuse, outages, and a way to close or restart the conversation.
- Accessible widget controls
- Clear data and AI notices
- Minimal required fields
- Abuse and prompt-injection boundaries
- Visible fallback and support route
See your workflow in a demo
Bring your highest-intent pages, common visitor questions, lead fields, and handoff rules. We will design a web chat workflow for the demo.
FAQ
FAQ
Can Truvoca answer questions from our website?
Yes, when the approved content sources, update owner, blocked topics, fallback, and answer-quality tests are defined.
Can the widget capture leads?
Yes. It can collect approved fields and create a lead or task after the destination, permissions, duplicate handling, and visitor expectations are tested.
Can chat book an appointment?
It can when real availability, slot selection, confirmation, write-back, collision handling, and rollback are verified. Otherwise it should capture the request or create a follow-up.
Can a visitor request a phone call?
Yes, through a live transfer or callback path that has been tested. Contact and consent requirements still apply.
Will the chat work on mobile?
The production widget should be tested across supported mobile screen sizes, browsers, keyboard behavior, and page layouts before launch.
How do we review conversations?
Define transcript access, retention, redaction, outcome labels, quality sampling, and ownership. Review access should follow least-necessary permissions.