A Viber AI agent connected to your customer workflow

Truvoca can connect Viber conversations to approved business processes: respond to eligible messages, collect the context a workflow needs, perform a verified system action, and route unsupported or sensitive requests to a person.

30 minutes over Google Meet. Times are shown in Eastern European Time (GMT+03:00). Scheduling runs on Google Calendar, so choosing a time takes you into Google’s service.

Support customers in a channel they already use

For audiences that prefer Viber, a bot can become an entry point for service questions, appointment requests, lead capture, updates, and support triage. The workflow should define the eligible audience, conversation start, supported languages, and useful final outcome.

Inbound service questions
Appointment or callback requests
Lead capture
Status and information workflows
Human support handoff

Collect only the details required for the task

The agent can ask approved questions and create or update a record in the connected system. Subscription status or a profile identifier should not automatically be treated as verified identity for protected data or high-impact actions.

Reason for contact
Minimum contact details
Location or service choice
Record match or new record
Reviewable disposition

Use interactive messages deliberately

Buttons, keyboards, images, links, and other supported Viber message types can make a workflow easier, but they also create design and testing responsibilities. Every interactive choice should map to a real action or clear next step.

Quick choices and menus
Approved rich media
Links to trusted destinations
Fallback for unsupported clients or content
Consistent behavior across languages

Offer a phone path for complex requests

Viber can capture context before a call or create a callback task when the conversation needs voice. The implementation should confirm the contact details, applicable permission, schedule, destination, context summary, and fallback.

Customer-requested callback
Approved phone follow-up
Context-rich human handoff
Status returned to the workflow
Messaging fallback if the call fails

Build around Viber's current access model

Viber's bot and business messaging options have account, commercial, subscription, authentication, webhook, and messaging requirements. A production page should describe only the exact Viber product and flow implemented for the customer, not assume that every bot may message any phone number.

Approved bot or business messaging access
Authentication token protection
Webhook and callback validation
Subscriber or recipient eligibility
Delivery, opt-out, handoff, and error handling

See your workflow in a demo

Bring your Viber audience, conversation entry point, common requests, connected system, and handoff rules. We will scope the exact workflow for a demo.

FAQ

Can Truvoca connect to Viber?

Yes, through an eligible Viber bot or business messaging setup after account access, authentication, webhooks, message flow, and handoff are verified.

Can the bot message any customer by phone number?

Do not assume so. Bot subscriptions and Viber Business Messages have different access and recipient rules. The implementation must use the exact approved product and eligible audience.

Can it use buttons, images, or files?

Viber supports multiple interactive and media types, but Truvoca should use only those implemented with format, size, security, accessibility, retention, and fallback rules.

Can it create appointments or leads?

Yes, when the connected system, required fields, identity, permissions, write-back, duplicate handling, and failure behavior are verified.

Can Viber trigger a phone callback?

Yes, when the customer provides the required details and the callback workflow, contact rules, destination, context transfer, and fallback are tested.

Is Truvoca affiliated with Rakuten Viber?

No affiliation should be implied. The connection uses available Viber interfaces and remains subject to current access, commercial, policy, and technical requirements.