An Instagram AI agent for inquiries that need a real next step

Instagram conversations often begin with a short question and quickly become a booking, product, availability, or support request. Truvoca can follow an approved messaging workflow, capture the relevant details, update the connected process, and hand off cases that need a person.

30 minutes over Google Meet. Times are shown in Eastern European Time (GMT+03:00). Scheduling runs on Google Calendar, so choosing a time takes you into Google’s service.

Respond from approved business context

The agent can use reviewed answers, services, locations, hours, policies, and workflow data instead of improvising. When a question depends on unavailable or changing information, it should ask for clarification, check the connected source, or route the conversation.

Frequently asked questions
Service or product inquiries
Lead and booking intent
Location and hours
Unsupported or sensitive requests

Turn a direct message into structured work

A useful response does more than acknowledge the message. The workflow can gather the minimum details, classify intent, create a lead or task, and record the source as Instagram. Actions remain limited to what the connected systems and permissions support.

Capture contact details with permission
Ask workflow-specific questions
Create or update the approved record
Assign the next step
Keep the conversation outcome reviewable

Move high-intent conversations to phone when appropriate

Some questions are easier to resolve in a call. Truvoca can offer an approved phone path or create a callback task when the customer provides the required details and the contact rules allow it. The message thread should retain the reason and agreed next step.

Explain why a call may help
Collect the approved callback details
Confirm timing or expectations
Transfer a concise context summary
Provide a fallback if the call path fails

Preserve brand voice without pretending to be human

Responses should sound natural and consistent with the business, but the experience should not depend on deceptive identity. The implementation defines disclosure, tone, languages, emoji use, response length, and topics that always require a person.

Clear agent identity where required
Approved tone and terminology
Short, channel-appropriate replies
No invented availability, pricing, or offers
Human path for complaints and exceptions

Respect the platform connection and its limits

Instagram messaging access depends on the business account, Meta configuration, permissions, eligible conversation context, and current platform rules. Truvoca should be presented as connected only after webhook events, replies, attachments, identity mapping, handoff, and error behavior are tested.

Business account and app configuration
Required permissions and review
Webhook delivery and retries
Supported message types
Human takeover and failure handling

See your workflow in a demo

Bring common Instagram inquiries, your preferred tone, qualification rules, and the system that should receive each outcome. We will map the workflow for a demo.

FAQ

Can Truvoca reply to Instagram direct messages?

It can when the eligible business account, Meta app, permissions, message events, response behavior, and handoff are connected and tested.

Can it capture leads from Instagram?

Yes, the workflow can ask approved questions and create a lead or task when the customer provides the required information and the destination system is verified.

Can the agent answer comments?

Comment and messaging capabilities must be scoped separately against the current Meta product permissions and the desired workflow. Do not assume every surface is available through the same connection.

Can a conversation continue by phone?

Yes, if the customer provides or confirms the required contact details and the callback or calling workflow meets the applicable consent and operational rules.

Can the agent use our brand voice?

Yes. Provide approved tone, terminology, examples, prohibited language, and escalation rules. Brand voice does not override accuracy or platform constraints.

What happens when Instagram is unavailable?

The implementation should log the failure, avoid duplicate replies, retry only under approved rules, and create a visible fallback for the team.