An AI receptionist for veterinary clinic workflows
Veterinary teams move between patients, pet owners, appointments, procedures, pharmacy requests, and urgent calls. Truvoca can support defined administrative conversations, update the approved practice workflow, and transfer medical or time-sensitive questions to clinic staff.
30 minutes over Google Meet. Times are shown in Eastern European Time (GMT+03:00). Scheduling runs on Google Calendar, so choosing a time takes you into Google’s service.
Give routine veterinary calls a structured path
The agent can identify the owner, pet, and administrative reason for calling, then follow the clinic's approved workflow. It can support new-client inquiries, scheduling, confirmations, cancellations, records requests, prescription-request intake, and general routing without giving veterinary advice.
- New-client and new-patient inquiry
- Wellness or follow-up appointment request
- Confirmation, cancellation, and rescheduling
- Prescription or records request intake
- Billing, clinical, urgent, or staff route
Schedule only from verified clinic rules
Appointment types may depend on species, provider, location, age, established-client status, visit reason, and required duration. A booking is complete only after real availability, the correct patient record, write-back, collision handling, and confirmation are verified.
- Owner and patient matching
- Species and supported visit type
- Provider, location, and duration rules
- Real slot confirmation
- Staff review for unsupported or uncertain requests
Keep triage and medical advice with veterinary professionals
The agent should not assess symptoms, determine an emergency, recommend home care, advise on medication, or interpret test results. The clinic defines phrases that stop normal automation, the wording the caller hears, the staff or emergency destination, and the fallback when nobody is available.
- No diagnosis or symptom assessment
- No medication or treatment instruction
- No guarantee that a condition can wait
- Named urgent and clinical routes
- Recorded outcome and failed-handoff visibility
Make prescription and records requests reviewable
Truvoca can collect the approved details for a refill or records request and create a task for the clinic. It should not promise approval, dispense status, dosage, timing, or record release until an authorized person and the connected workflow confirm the action.
- Owner, pet, and request identification
- Medication or record details supplied by the caller
- Preferred pharmacy or recipient only when approved
- Task assigned to authorized staff
- Final status returned only from a verified source
Connect to the veterinary practice workflow
The implementation can connect phone outcomes to the veterinary PMS, scheduling system, CRM, inbox, or task queue through available interfaces or scoped custom work. Required fields, permissions, patient matching, duplicates, notifications, recordings, retention, and failure reconciliation are confirmed before launch.
- Client and patient lookup
- Appointment availability and write-back
- Prescription or records task
- Clinical and urgent handoff
- Audit-friendly status and reconciliation
See your workflow in a demo
Bring your top call reasons, species and appointment rules, veterinary system, prescription workflow, urgent-call wording, and staff destinations. We will map a clinic demo.
FAQ
FAQ
Can Truvoca book veterinary appointments?
It can when client and patient matching, species and visit types, providers, duration, real availability, write-back, collision handling, and confirmation are tested.
Can the agent decide whether a pet needs emergency care?
No. It should not assess symptoms or urgency. It recognizes clinic-approved signals, stops normal automation, uses reviewed wording, and follows the named staff or emergency route.
Can it answer medication questions?
No medication advice, dosage, contraindication, approval, or treatment recommendation should be automated. The workflow can capture a request for authorized clinic staff.
Can it handle prescription refill requests?
It can collect approved request details and create a staff task, but it should not promise approval or readiness until the authorized workflow confirms it.
Can it distinguish several pets under one owner?
Yes, when the connected system and verification rules support accurate patient matching. Ambiguous matches should go to staff.
What happens after hours?
The clinic defines which requests receive approved emergency information, reach an on-call or partner destination, become a next-day task, or use another tested fallback.